Governor Sends Northrup Grumman the Bill for Computer Outage and Extends DMV Hours

As Virginia’s crippled computer systems   return to normal, Governor Bob McDonnell announced further steps to address the unprecedented hardware failure and subsequent data corruption that has affected state agencies during the past week. The Administration, together with the Joint Legislative Audit and Review Committee (JLARC), will commission an independent review of the information system failures and contractor response that has impacted 13% of the Commonwealth’s executive branch file servers and 26 of 89 applicable executive branch agencies. The outside vendor will be chosen together to conduct the review and will be announced in the weeks ahead. The Governor further announced that Northrop Grumman has agreed to pay for the costs of the review. The Governor said:

I have spoken personally with Northrop Grumman CEO Wes Bush. I expressed to him that extended lapses in state computer services was an unacceptable hardship on our citizens and employees.   I made clear that I expected the best around-the-clock recovery efforts possible in order to reclaim and restore all missing files and data. I appreciate the company’s commitment to a full and comprehensive recovery from this system failure, and the agreement that Northrop Grumman would pay for the reasonable cost of the independent review that must take place immediately.

Northrup Grumman has been in the hot seat with Virginia Government officials before. Last year legislators were prepared to rescind the contract for computer service throughout the state because of poor performance on the contractors part. Northrup Grumman was able to weather that storm but this latest incident has the Governor fuming.

“This recent computer failure is unacceptable.” Governor McDonnell said in a press release addressing the outages.

In addition to corrective measures the Governor announced that Virginia’s DMV customer service centers will be open both Sunday and Labor Day to help process the backlog in license applications resulting from last week’s computer issues. Extended hours will also be in place the weekend of September 11th and 12th in order to further assist Virginians.

Below are the details of the additional Labor Day weekend DMV hours.

Friday, September 3                               All locations open until 6:00 p.m.
Saturday, September 4                       All locations open 8:00 a.m. to 12:00 p.m.
Fourteen* locations remaining open from 12:00 p.m. to 6:00 p.m.

Sunday, September 5                           Fourteen* locations open 1:00 p.m. to 5:00 p.m.
Monday, September 6                         Fourteen* locations open 8:00 a.m. to 12:00 p.m.

For more detailed information about DMV hours, addresses and directions go to www.dmvNOW.com