Rappahannock Electric Cooperative (REC) is preparing its business to deal with the significant challenges that the electric industry will face in the coming years. In early 2011, the Cooperative announced modifications to the organizational structure with the introduction of three new vice presidents. With that an even stronger focus has been placed on the Cooperative’s customer service commitment to members. As a continuation of these preparations, REC now announces the transition of Cooperative employees into customer services management positions.
Vice president of customer services, David F. Koogler says, “REC has a strong tradition of providing outstanding customer service to its members. This strategic organizational change positions us to build on that foundation and place an increased emphasis on innovative new solutions that proactively address the changing demographics and expectations of REC’s members. These employees, who have a long-standing history with the Cooperative, knowledge of the electric industry, and customer service expertise will be essential leaders in the progression of REC.” All three managers began serving in their new roles on June 6.
Rhonda F. Curtis transitions into the position of manager of cooperative communications. She will lead the production of REC’s internal and external communications, member satisfaction efforts, website development and the enhancement of the Cooperative’s brand. Curtis has 27 years of electric utility experience, including her last 20 as REC’s manager of customer service and public relations. Curtis and her husband reside in Stafford County.
Matthew A. Faulconer has been named manager of government and regulatory affairs. Most recently REC’s director of government and community relations, Faulconer began his career at REC in 1986. In his new REC role, Faulconer will be responsible for maintaining relationships with federal, state and local government agencies and elected officials, overseeing state and federal legislative activities, and managing all of REC’s regulatory activities before the Virginia State Corporation Commission. Faulconer and his wife reside in Spotsylvania County.
Sterling F. Schoonover, Jr., was promoted to manager of member services, and will be responsible for the management of REC’s Energy Services, Key Accounts and Economic Development areas, as well as customer service functions that include the Cooperative’s Contact Center and the Billing and Debt Recovery departments. Most recently, the director of customer services, Schoonover has more than 37 years of experience at REC. Schoonover and his wife live in Fredericksburg.